LEGAL REVIEW · 15 OCTOBER 2026

Refund policy — review draft

Proposed voluntary policy

A 14-day voluntary refund window from purchase is proposed, including after downloading or activating the software. This is not an effective offer: the seller, support address, procedure and merchant approval are still missing. No customer should be asked to accept this draft as final.

Intended request procedure

Before launch, provide a working support route that accepts an order reference and purchase email. Never request the full payment-card number. State a response target and the merchant's processing method. Following a completed refund, the commercial key may be revoked; the customer must retain access to their own project files.

Mandatory rights remain separate

The voluntary policy does not replace statutory withdrawal rights or remedies for faulty or non-conforming digital content. Download or activation alone must not be represented as automatically removing withdrawal rights.

Digital delivery and withdrawal review

Where relying on a digital-content withdrawal exception, the actual checkout must obtain the required prior express consent, acknowledgment and durable confirmation. Verify any applicable online withdrawal-function requirement with the merchant and a Romanian adviser. A statement on this page cannot substitute for the checkout flow.

Merchant handling

Final wording must match the actual merchant agreement and refund controls. Merchant chargeback-prevention refunds are distinct from the proposed voluntary customer promise. Do not advertise all sales as final.